Contact information
CONTACT US
We are here to help with orders, shipping, ingredients and refunds.
support@clickcraftventures.net
This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.
RESPONSE TIME
1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.
STORE DETAILS
Store: Koriderm
Website: officialkoriderm.com
Operator: ClickCraft Ventures
TO HELP US ANSWER FASTER
When you email, please include:
- Your order number, if your question concerns an order
- The email address used at checkout
- Photographs, if your question concerns a damaged or leaking jar
- Your skin type and the other products in your routine, if your question
is about how the cream is performing
WHAT WE CAN HELP WITH
- Order status and tracking
- Changing a delivery address or bundle size before dispatch
- Cancelling an order before dispatch
- Refunds under our 30-day money-back guarantee
- Damaged, leaking, incomplete or incorrect deliveries
- Ingredient and allergen questions
- How to use the cream and where it sits in a routine
- Storage, shelf life and the period-after-opening symbol
BEFORE YOU EMAIL
Three pages answer most questions immediately:
Track your order: officialkoriderm.com/pages/track-order
Full ingredient list: officialkoriderm.com/pages/ingredients
Common questions: officialkoriderm.com/pages/faq
If the cream does not feel like it is working yet, two things account for most
of it: most people need around four weeks of consistent twice-daily use before
judging a moisturiser, and applying it to damp rather than dry skin makes a
noticeable difference to how it feels and how long it holds.
IF YOUR SKIN REACTS
Stop using the product, rinse with cool water, and email us. We will refund
you under our 30-day guarantee.
If a reaction is severe, spreading, or affects your breathing, seek medical
attention immediately rather than waiting for an email reply. Take the carton
with you so a clinician can see the ingredient list.
WHAT WE CANNOT HELP WITH
We cannot diagnose a skin condition, recommend treatment, or advise whether
this product is suitable alongside a prescribed routine.
This is a cosmetic moisturiser, not a medicine. It does not treat acne,
eczema, dermatitis, rosacea, psoriasis or any other condition. If you are
managing one of those, or your skin changes in a way that concerns you, please
speak to a doctor or dermatologist.