Refund policy

REFUND POLICY

Last updated: October 2026

Koriderm is operated by ClickCraft Ventures. This policy explains how refunds
work.

30-DAY MONEY-BACK GUARANTEE

You have 30 days from the date your order is delivered to request a refund.

You do not need to return the product. Because this is a cosmetic applied to
the skin, we do not ask you to ship an opened jar back. Email us and we will
process your refund.

This applies to bundles as well as single jars. If you bought a three-jar
bundle, opened one and decided it is not for you, the full order is
refundable. Keep the remaining jars.

HOW TO REQUEST A REFUND

Email support@clickcraftventures.net including:

  - Your order number
  - The email address used to place the order
  - A brief note about why you are requesting a refund

We respond to all refund requests within 1-2 business days.

PROCESSING TIME

Once approved, your refund is returned to the original payment method within
3-5 business days. Your bank or card issuer may take a further 5-10 business
days to show the credit. That timing is controlled by your financial
institution, not by us.

WHAT IS REFUNDED

Approved refunds cover the full purchase price of the product. Shipping
charges are refunded on orders that were never delivered or that arrived
damaged. On change-of-mind refunds for delivered orders, the product price is
refunded and any shipping charge paid is not.

IF IT DID NOT WORK FOR YOU

Skin varies. Results depend on skin type, climate, water, the rest of your
routine, and how consistently the product is used. If the cream did not do
what you hoped, that is a valid reason for a refund and we will not argue the
point.

Two things worth checking first, because they account for most of the refund
requests we receive:

  - Most people need around four weeks of consistent twice-daily use before
    judging a moisturiser
  - Applying it to damp skin, rather than dry, makes a noticeable difference
    to how it feels and how long it holds

We are happy to refund you either way.

WHAT THIS PRODUCT IS AND IS NOT

This is a cosmetic moisturiser. It is intended to hydrate, soften and improve
the appearance and feel of skin.

It is not a medicine. It does not treat, cure, prevent or mitigate acne,
eczema, dermatitis, rosacea, psoriasis, infection or any other skin condition,
and it does not heal wounds or remove scars. Nothing on this site should be
read as making any such claim.

If you are managing a diagnosed skin condition, please speak to a doctor or
dermatologist. A moisturiser is not a substitute for treatment, and some
prescribed routines are disrupted by adding products.

SKIN REACTIONS AND SENSITIVITY

If you experience redness, stinging, burning, itching, swelling or a rash,
stop using the product immediately, rinse with cool water, and email us. We
will refund you under this policy regardless of how long you have had it.

We ask every customer to patch test on the inner forearm for 24 hours before
first applying to the face, and to read the full ingredient list on the
product page and the carton. If you have a known allergy to any listed
ingredient, do not use the product.

If a reaction is severe, spreading, or affects your breathing, seek medical
attention immediately rather than waiting for an email reply. Take the carton
with you so a clinician can see the ingredient list.

DAMAGED OR INCORRECT ITEMS

If a jar arrives cracked, leaking, with a broken seal, or if the order is
incomplete or not what you ordered, email support@clickcraftventures.net
within 14 days of delivery with photographs of the product and the packaging.
We will send a replacement at no cost or issue a full refund including
shipping, whichever you prefer.

For your safety, do not use a product whose seal was broken on arrival, or
whose colour or smell is clearly not as described. Contact us instead.

PRODUCTS AFFECTED BY TEMPERATURE

Cosmetic creams can separate or change texture if a parcel is exposed to
extreme heat or freezing in transit. Allowing the jar to return to room
temperature usually resolves it. If the texture does not recover, or the
product smells different from when you opened it, email us for a replacement.

ORDERS NOT RECEIVED

If tracking shows your order as delivered but you did not receive it, contact
us within 14 days of the delivery date. If tracking shows no movement for 20
business days after dispatch, contact us and we will either reship your order
or refund it in full.

EXCLUSIONS

We cannot process refunds in the following situations:

  - Requests made more than 30 days after delivery
  - Orders placed through a reseller rather than through officialkoriderm.com
  - Use contrary to the directions, including use on broken, bleeding or
    actively infected skin

CHARGEBACKS

If something is wrong with your order, contact us first. We resolve the large
majority of issues within one or two emails. Filing a chargeback with your
bank before contacting us starts a dispute process that takes considerably
longer and prevents us from helping you directly. Where a chargeback is filed
on an order that was delivered as described and no refund request was made to
us, we will submit tracking records, delivery confirmation and order
correspondence to the card issuer.

CANCELLATIONS

See our Cancellation Policy for orders you wish to cancel before dispatch.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday